Nicole B.
About Nicole B.
Nicole B. is a Technical Enablement Specialist at RingCentral, where she has worked since 2020. She has extensive experience in customer success and business development, having held various roles at RingCentral and Verizon Wireless over the past decade.
Current Role as Technical Enablement Specialist
Nicole B. currently serves as a Technical Enablement Specialist at RingCentral, a position she has held since 2020. In this role, she is responsible for developing and updating Wiki pages and Learning Management System (LMS) content to facilitate technical enablement. She also delivers both in-classroom and virtual instructor-led training sessions, ensuring that team members are equipped with the necessary knowledge and skills. Additionally, she creates hand-out documentation to support the enablement of Support Desk tools and product features.
Career Progression at RingCentral
Nicole B. has had a progressive career at RingCentral, beginning as a Business Development Representative/Sales Development Representative from 2016 to 2018. She then transitioned to the role of Customer Success Manager, where she worked from 2018 to 2020. After two years in that position, she advanced to her current role as a Technical Enablement Specialist. Her tenure at RingCentral has spanned over six years, showcasing her commitment and adaptability within the organization.
Previous Experience at Verizon Wireless
Before her time at RingCentral, Nicole B. gained extensive experience at Verizon Wireless. She held multiple roles, including Retail Sales Representative from 2012 to 2014, Customer Service Representative from 2011 to 2012, and Solutions Manager in various capacities from 2014 to 2016. Notably, she served as Interim General Manager for a brief period in 2015. Her diverse roles at Verizon Wireless provided her with a strong foundation in customer service and management.
Educational Background
Nicole B. studied at Tidewater Community College, where she earned an Associate of Arts (AA) degree in Liberal Arts and Sciences/Liberal Studies from 2004 to 2008. She furthered her education at Old Dominion University, obtaining a Bachelor of Science (BS) degree in Psychology from 2008 to 2010. Her educational background has equipped her with a broad understanding of human behavior and communication, which is beneficial in her professional roles.