Nicole Laforest
About Nicole Laforest
Nicole Laforest is a Customer Success Manager at RingCentral, where she has worked since 2018 in Centennial, Colorado. She holds a Bachelor of Science degree from Old Dominion University and has previous experience in various roles at Verizon and RingCentral.
Work at RingCentral
Nicole Laforest has been employed at RingCentral as a Customer Success Manager since 2018. In this role, she focuses on ensuring customer satisfaction and success with RingCentral's communication solutions. Prior to her current position, she worked at RingCentral as a Business Development Representative and Sales Development Representative from 2016 to 2018. Her experience at RingCentral spans over six years, contributing to her expertise in customer relations and business development.
Education and Expertise
Nicole Laforest earned a Bachelor of Science degree from Old Dominion University, where she studied from 2008 to 2010. Prior to this, she completed an Associate of Arts degree at Tidewater Community College, studying from 2004 to 2008. Her educational background provides a foundation for her roles in customer success and business development within the telecommunications industry.
Background in Telecommunications
Nicole Laforest has a diverse background in the telecommunications sector, primarily with Verizon. She held various positions, including Customer Service Representative from 2011 to 2012, Retail Sales Representative from 2012 to 2014, and Solutions Manager for a brief period in 2015. Additionally, she served as Interim General Manager at Verizon for two months in 2015. This extensive experience in customer service and management roles has equipped her with valuable skills applicable to her current position at RingCentral.
Career Progression
Nicole Laforest's career began in the telecommunications industry with Verizon, where she developed her skills in customer service and sales. After transitioning to RingCentral, she progressed from sales roles to her current position as Customer Success Manager. Her career trajectory reflects a commitment to customer satisfaction and business growth, showcasing her adaptability and expertise in the field.