Omar Alejandro Ramírez Vélez
About Omar Alejandro Ramírez Vélez
Omar Alejandro Ramírez Vélez is a Manager of Customer Success at RingCentral, with over 8 years of experience in sales and customer service across various companies in Mexico. He holds a degree in Business Administration from Universidad Nacional Autónoma de México.
Work at RingCentral
Omar Alejandro Ramírez Vélez has been employed at RingCentral as the Manager of Customer Success since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of RingCentral's solutions. His responsibilities include overseeing customer interactions, managing a team, and developing strategies to improve customer engagement and retention.
Previous Employment Experience
Omar has a diverse work history in customer service and sales. He worked at Medtronic as a Customer Service Representative from 2013 to 2015. He then joined TeleTech as a Customer Service Agent for four months in 2015. After that, he spent six months at ODISA Concrete Equipment in administration and parts sales. From 2016 to 2018, he served as a Senior Customer Service Representative at Rexnord, followed by a year as a Sales Account Executive there from 2018 to 2019. He also worked at Iberdrola México as an Energy Key Account Manager for six months in 2019.
Education and Expertise
Omar studied at Universidad Nacional Autónoma de México, where he earned a Licenciatura in Administration and Business Management from 2008 to 2012. He has over eight years of experience in sales and customer service across various industries, which has equipped him with a strong foundation in client relations and operational management. He is proficient in Microsoft Excel, SAP, and Salesforce, which are essential tools in his roles.
Skills and Professional Focus
Omar emphasizes teamwork, strategic planning, and continuous improvement in his professional approach. He seeks to apply these principles to develop effective solutions that enhance customer experiences and drive business success. His background in both national and international companies has provided him with a broad perspective on customer service dynamics.