Omar Gareth Ocampo
About Omar Gareth Ocampo
Omar Gareth Ocampo serves as a Supervisor for RingCentral's Office@Hand Implementations, where he has worked since 2012. He holds a Bachelor of Science in Electrical, Electronics and Communications Engineering from Ateneo de Naga University and has experience in managing client resources and mentoring teams.
Work at RingCentral
Omar Gareth Ocampo has been employed at RingCentral since 2012, serving as Supervisor for the RingCentral Office@Hand Implementations. His role involves developing and maintaining partnerships with senior leadership, partners, and clients to enhance business operations and client satisfaction. He oversees both outbound and back office teams, ensuring adequate staffing to deliver quality service. Ocampo also coordinates with the implementation team and his direct manager to manage new account implementations, utilizing both internal and external resources. His previous position at RingCentral included serving as Supervisor for Rogers Hosted IP Voice Support for nine months in 2012 and as a Senior Implementations Advisor from 2011 to 2012.
Education and Expertise
Omar Gareth Ocampo earned a Bachelor of Science (BS) in Electrical, Electronics, and Communications Engineering from Ateneo de Naga University. His studies spanned from 1998 to 2003, providing him with a solid foundation in engineering principles. This academic background supports his technical expertise in managing complex implementations and business operations within the telecommunications sector.
Background
Ocampo's career at RingCentral began in 2011, where he initially worked as a Senior Implementations Advisor before transitioning to a supervisory role. His experience in various capacities within the company has equipped him with a comprehensive understanding of client needs and operational requirements. His focus on continuous improvement processes has contributed to the development of effective business operation and service solutions.
Achievements
In his current role, Omar Gareth Ocampo contributes to various projects and implements new programs on a monthly or quarterly basis. He demonstrates confidence in managing client resources and proactively oversees project scope. His responsibilities also include mentoring and developing his direct reports, assisting them in identifying training requirements to enhance team performance.