Paul Duggan
About Paul Duggan
Paul Duggan is a Customer Training Specialist at RingCentral in London, United Kingdom, with over 20 years of experience in managing and training contact center technology. He previously held roles at BT, Aspect Software, Concerto Software, and British Gas, and he holds a Bachelor of Science in Geography from the University of Plymouth.
Work at RingCentral
Paul Duggan has been employed at RingCentral as a Customer Training Specialist since 2019. In this role, he focuses on providing training and support to customers, ensuring they effectively utilize RingCentral's communication solutions. His tenure at RingCentral has lasted for five years, during which he has contributed to enhancing customer experience through tailored training programs.
Previous Experience at BT
Prior to his current role, Paul worked at BT as a Senior Technical Instructor for a brief period in 2019. His responsibilities included delivering technical training to staff and customers, aimed at improving their understanding of BT's services and products. This position lasted for four months.
Background in Education Services Management
Paul Duggan has a significant background in education services management, having served as the Education Services Manager at Aspect Software from 2006 to 2019. Over the course of 13 years, he managed educational programs and training initiatives, focusing on the development of training content and delivery methods to support customer needs.
Technical Support Experience
Paul has extensive experience in technical support, having worked as a Technical Support Consultant at Concerto Software for five years from 2000 to 2005. He also held a similar role at Concerto Software prior to that, which further solidified his expertise in providing technical assistance and support to clients.
Education and Qualifications
Paul Duggan studied at the University of Plymouth, where he earned a Bachelor of Science (BSc) degree in Geography from 1993 to 1996. This educational background has contributed to his analytical skills and understanding of geographical concepts, which may inform his approach in training and support roles.