Princess Niña Saballegue
About Princess Niña Saballegue
Princess Niña Saballegue is a Real Time Analyst based in Manila, Philippines, with over five years of experience at RingCentral. She manages service levels across multiple programs and has previously held positions at Dell International Services and Concentrix.
Work at RingCentral
Currently, Princess Niña Saballegue serves as a Real Time Analyst at RingCentral, a position she has held since 2019. In this role, she is responsible for managing service levels across multiple programs, overseeing call volume management, and tracking daily attendance. Prior to her current position, she worked as the Special Applications Team Point of Contact for 11 months in 2018 to 2019. Her contributions to the team focus on enhancing operational efficiency and ensuring service quality.
Previous Experience
Before joining RingCentral, Princess Niña Saballegue gained experience in customer service roles. She worked at Dell International Services India Private Limited as a Customer Care Specialist from 2016 to 2017. Additionally, she served as an Account Specialist at Concentrix for two years from 2014 to 2016. These positions provided her with a solid foundation in customer support and account management.
Education and Expertise
Princess Niña Saballegue studied Financial Accounting at the University of Nueva Caceres. Her educational background equips her with essential skills in financial management and analysis, which complement her professional roles in service level management and operational processes.
Collaboration and Process Improvement
In her current role, Princess Niña Saballegue collaborates with the operations team to enhance delivery processes. This collaboration aims to improve efficiency and service quality across the programs she manages. Her focus on teamwork and process optimization contributes to the overall success of the organization.