Ramón O. Santa Perez
About Ramón O. Santa Perez
Ramón O. Santa Perez is a Global Technical Account Manager at RingCentral, with over eight years of experience in IT infrastructure across various industries. He has a proven track record in enhancing efficiency and customer experience through multi-discipline projects and has held previous roles at BankUnited, Ultimate Software, and Bimbo Bakeries USA.
Work at RingCentral
Ramón O. Santa Perez has been employed at RingCentral as a Global Technical Account Manager since 2020. In this role, he is responsible for managing technical accounts and ensuring customer satisfaction. His work involves collaborating with clients to understand their needs and providing solutions that enhance their experience with RingCentral's services. He operates from Fort Lauderdale, Florida, and has contributed to the company by leveraging his extensive experience in IT infrastructure.
Previous Experience in IT and Voice Engineering
Prior to joining RingCentral, Ramón worked at BankUnited as an IT Analyst and Voice Engineer from 2014 to 2020. His responsibilities included managing voice systems and improving IT processes. He also served as a Senior Voice Engineer Contractor at Ultimate Software for one year in 2019 to 2020. Additionally, he worked at Bimbo Bakeries USA in IT Implementations, Sales & Marketing from 2011 to 2013, where he developed strategies and implemented new technologies.
Education and Expertise
Ramón O. Santa Perez studied at Hagerstown Community College, where he earned an Associate's degree in Business, Management, Marketing, and Related Support Services from 2008 to 2010. He furthered his education at Cairn University, achieving a Business Administration degree from 2010 to 2012. His educational background supports his expertise in IT infrastructure and business analytics, enabling him to develop effective strategies in his professional roles.
Achievements in Cost Reduction and Efficiency
Throughout his career, Ramón has played a significant role in multi-discipline projects that have reduced complexities in delivery systems. His contributions have led to substantial cost savings, including a reported $2 million in savings and an overall $122 million reduction in overhead by Q4 2017. His detail-oriented and analytical approach has been instrumental in enhancing efficiency and customer experience across various organizations.
Technical Skills and Leadership
With over 8 years of experience in IT infrastructure, Ramón O. Santa Perez possesses strong technical acumen. He has served as a lead trainer and communicator, developing strategies that incorporate data mining and business analytics. His ability to take ownership of tasks and implement new technologies has been recognized in his previous roles, showcasing his commitment to improving operational performance.