Raymond Thralls
About Raymond Thralls
Raymond Thralls is a Sales Engineer at RingCentral, with extensive experience in architecting solutions and communications strategies. He has held various roles at Aspect Software and Rockwell First Point Contact, focusing on enhancing customer experiences through technology.
Current Role at RingCentral
Raymond Thralls serves as a Sales Engineer at RingCentral, a position he has held since 2021. In this role, he focuses on developing and implementing communication solutions that meet customer requirements. His responsibilities include collaborating with clients to understand their needs and providing tailored solutions that enhance their communication strategies.
Previous Experience at Aspect Software
Raymond Thralls has extensive experience at Aspect Software, where he worked in various roles over a span of nine years. He served as the Unified Communications Lead Architect from 2008 to 2016, and later as the Lead Self Service Architect from 2017 to 2018. Additionally, he was the Manager of the Customer Experience Team from 2018 to 2021. His work involved architecting solutions and managing teams to improve customer engagement and service delivery.
Experience at Alvaria, Inc.
In 2021, Raymond Thralls held the position of Lead Architect at Alvaria, Inc. for a brief period of one month. His role involved leveraging his expertise in contact center technologies to design and implement effective communication solutions.
Background in Contact Center Technologies
Raymond Thralls has a solid background in contact center technologies, having worked at Rockwell First Point Contact from 2000 to 2008. He began as a CTI Support Engineer and later transitioned to the role of Integrations Solution Architect. This experience provided him with a deep understanding of backend systems and integrations, which he applies in his current and previous roles.
Education and Expertise
Raymond Thralls studied Mechanical Engineering at Oklahoma State University. His educational background complements his professional experience, particularly in architecting solutions and developing communication strategies tailored to customer needs. He advocates for the use of technology to enhance human connections through collaborative services.