Rémi Bauby
About Rémi Bauby
Rémi Bauby is a Customer Experience Solution Engineer at RingCentral in Paris, France, where he has worked since 2020. He specializes in customer experience solutions and has a diverse background in consulting and operational management across various industries.
Work at RingCentral
Rémi Bauby has been employed at RingCentral since 2020, serving as a Customer Experience Solution Engineer in Paris, France. In this role, he specializes in the entire customer experience product line, which includes digital and voice contact centers. He is responsible for preparing and conducting custom demonstrations and discovery sessions for qualified prospects. His work involves collaboration with multiple departments to ensure quality and timely responses to prospective clients. Prior to his current position, he worked at RingCentral as an Engage Digital Solution Engineer from 2017 to 2020.
Education and Expertise
Rémi Bauby holds a Master's degree from EEIE (Ecole Européenne d'Intelligence Economique), which he completed from 2014 to 2015. He also studied at ESAM, Groupe IGS, where he achieved a managerial qualification from 2008 to 2012. Additionally, he earned a Bachelor of Business Administration (B.B.A.) from IAE Lille between 2008 and 2011. His educational background supports his expertise in customer experience solutions and management.
Background
Before joining RingCentral, Rémi Bauby accumulated diverse work experience. He worked as a Consultant at AMI Software from 2014 to 2017 and as a Junior Consultant at EEIE for five months in 2014. His early career included roles in hospitality and construction in Sydney, Australia, where he worked as a Waiter and bar staff, and as a Construction Worker in 2013. He also served as an Operational Manager at Flunch for three months in 2010.
Professional Experience
Rémi Bauby has extensive professional experience across various sectors. His role as a Customer Experience Solution Engineer at RingCentral involves working with small and medium-sized businesses as well as enterprise-level clients across France, the UK, and the broader EMEA market. His previous positions include working as a Consultant at AMI Software and as an Engage Digital Solution Engineer at RingCentral, where he focused on enhancing customer engagement.