Renz Torres
About Renz Torres
Renz Torres is a Professional Services Contact Center Senior Manager at RingCentral, with extensive experience in voice implementations and project management. He has a strong background in increasing revenue and improving operational documentation, having worked at NTT Ltd. and DTSI Group prior to his current role.
Work at RingCentral
Renz Torres currently serves as the Professional Services Contact Center Sr. Manager at RingCentral, a position he has held since 2022. In this role, he oversees various aspects of professional services related to contact center operations. Prior to this, he worked as the Professional Services Contact Center Manager at RingCentral from 2020 to 2022. His responsibilities include managing projects, ensuring service delivery, and enhancing customer satisfaction within the National Capital Region, Philippines.
Previous Experience at NTT Ltd.
Before joining RingCentral, Renz Torres worked at NTT Ltd. as a Sr. Manager of Voice Implementations and Project Manager from 2007 to 2020. During his 13 years at NTT Ltd., he focused on voice implementation projects and managed various teams. His tenure at the company contributed to his extensive experience in the telecommunications sector.
Professional Background at DTSI Group
Renz Torres also worked at DTSI Group from 2007 to 2020, where he held multiple roles including Sr. Voice Implementations Engineer, Project Manager, and Rapid Response Engineer. His diverse responsibilities in these positions allowed him to gain significant expertise in voice implementations and project management within the telecommunications industry.
Education and Certifications
Renz Torres has completed Project Management Training at Mapua Institute of Technology in 2019. He has also attended Cisco Collaboration Release 11.0 Training in San Jose, California. Additionally, he holds multiple AVAYA certifications, including Certified Expert and Certified Specialist in IP Telephony, which demonstrate his proficiency in telecommunications technologies.
Achievements in Professional Services
Throughout his career, Renz Torres has made notable contributions to professional services. He increased revenue recognition by 1 million USD quarter on quarter during his tenure at NTT Ltd. He also contributed to the Center of Excellence by enhancing documentation processes for Statement of Work, User Acceptance Testing, Proposal, Costing, and Escalation matrix, which improved operational efficiency.