Ritinder Kaur
About Ritinder Kaur
Ritinder Kaur is a Business System Engineer with a background in Information Technology and Management Information Systems. She has extensive experience in project management, data integration, and analytics, currently working at RingCentral since 2018.
Work at RingCentral
Ritinder Kaur has been employed at RingCentral as a Business System Engineer since 2018. In this role, she manages projects using SaFe Agile methodologies to ensure effective alignment and collaboration among cross-functional teams. Her responsibilities include implementing analytics projects that enhance revenue generation, such as the Customer 360 view project, which integrates marketing and sales data. Kaur collaborates with data engineering teams to design data flow and structures, improving reporting solutions within the organization.
Education and Expertise
Ritinder Kaur holds a Bachelor's degree in Information Technology from the University of Mumbai. She furthered her education by obtaining a Master's degree in Management Information Systems from The University of Texas at Dallas, where she studied from 2009 to 2011. Her educational background provides her with a solid foundation in both technical and management aspects of information systems, contributing to her expertise in business systems engineering.
Previous Work Experience
Before joining RingCentral, Ritinder Kaur worked at Technocraft Solutions as a Business Analyst from 2014 to 2018. In this role, she focused on analyzing business needs and developing solutions. Prior to that, she served as an SAP Consultant at NTT DATA in the Dallas/Fort Worth Area from 2011 to 2013. Her experience in these positions equipped her with skills in data analysis and project management.
Technical Skills and Tools
Ritinder Kaur utilizes various technical tools and methodologies in her work. She has developed processes for generating Daily Revenue Reports by integrating multiple data sources using Tableau. Additionally, she troubleshoots production incidents with Talend and Airflow DAG logs to optimize existing processes. Kaur also employs SQL Developer and SOQL in Workbench for Salesforce to validate data and automate report generation, showcasing her proficiency in data management and reporting.