Robert Galloway
About Robert Galloway
Robert Galloway is a Professional Services Architect specializing in Contact Centre solutions at RingCentral since 2022. He has extensive experience in Cisco technologies and has held various technical roles in companies such as ONI Plc, Calabrio, and Natilik.
Work at RingCentral
Robert Galloway serves as a Professional Services Architect - Contact Centre (WFO) at RingCentral. He has been in this role since 2022, contributing to the company's focus on providing advanced communication solutions. His responsibilities include designing and implementing contact center solutions that enhance workforce optimization. Galloway's expertise in Cisco technologies supports his work in this capacity.
Previous Experience
Prior to his current position, Robert Galloway held several roles in the telecommunications sector. He worked at ONI Plc as a Technical Operations Manager from 2014 to 2015 and as a Customer Support Engineer from 2008 to 2014. He also served as a Senior UC Support Engineer at Natilik from 2015 to 2017 and as an Implementation Engineer - EMEA at Calabrio, Inc. from 2017 to 2022. His diverse experience spans technical support and implementation roles.
Education and Expertise
Robert Galloway studied Computing at the University of Bedfordshire, where he earned a Foundation Degree from 2004 to 2006. He also completed a Higher National Diploma (HND) in Computer Hardware and Networking at Barnfield College from 2002 to 2004. His educational background supports his extensive expertise in Cisco technologies, including CUCM and Cisco Voice Gateways.
Technical Skills and Certifications
Galloway possesses advanced skills in Cisco Unified Contact Centre Express (UCCX) and has specialized knowledge in Calabrio Quality Management and Workforce Management solutions. He holds multiple Cisco certifications, including CCNA, CCNA Voice, CCNA Data Centre, and CCNP Voice, among others. His technical skills also include proficiency in Cisco Meraki MDM, VMware ESXi, and Zeacom Product Suite.
Career Development
Robert Galloway's career development reflects a steady progression through various technical roles in the telecommunications industry. His early experience as a TAC Engineer at ONI Plc laid the groundwork for his later positions, where he expanded his expertise in contact center technologies and network management. His continuous learning and certification achievements demonstrate his commitment to professional growth.