Robert Henkel
About Robert Henkel
Robert Henkel serves as the Sr. Channel Director for Service Providers in Central Europe at RingCentral, where he has worked since 2020. He has extensive experience in sales leadership across various companies, including Cisco Systems and Microsoft Corporation, and is known for his collaborative leadership style and focus on enhancing customer experience through digital transformation.
Work at RingCentral
Robert Henkel serves as the Senior Channel Director for Service Providers in Central Europe at RingCentral. He has held this position since 2020, working from Düsseldorf, Nordrhein-Westfalen, Deutschland. In this role, he is responsible for managing relationships with service providers and driving channel sales strategies in the region.
Previous Experience in Sales Leadership
Prior to joining RingCentral, Robert Henkel held various sales leadership roles across multiple organizations. He worked at Cisco Systems as Country Manager for Linksys in Central Europe from 2008 to 2013. He also served as Senior Account Director at LivePerson from 2019 to 2020 and as Managing Director at crossinx GmbH from 2016 to 2019. His experience includes significant roles at Energizer, InVue Security Products, Netgear, and Microsoft Corporation.
Education and Expertise
Robert Henkel studied at Bergische Universität Wuppertal, where he earned a Diplom in Economics and Business Administration from 1989 to 1994. His educational background supports his extensive experience in sales leadership, particularly in managing dispersed teams and developing customer accounts. He has a proven track record in driving revenue in cloud-based AI and unified communications solutions.
Achievements in Team Building and Revenue Growth
Robert Henkel is recognized for his ability to build high-performing teams and drive revenue growth. He has worked with major service providers, including Vodafone Group and Deutsche Telekom. His leadership style emphasizes collaboration and organizational excellence, and he has developed methodologies for enhancing customer relations and improving customer experience through digital channels.
Focus on Digital Transformation and Customer Experience
Robert Henkel advocates for the transformation of enterprise communication from analog to digital platforms. He is particularly interested in digital AI transformation and the digital ecosystem, with a focus on cloud services and unified communications solutions. His strategic planning approach combines conceptual and numerical perspectives to enhance customer experience through digital channels and conversational commerce.