Roel Rocha
About Roel Rocha
Roel Rocha is the Manager of Marketing Data Engineering at RingCentral, where he has worked since 2015. He has a background in mathematics and extensive experience in customer success, project management, and data analysis.
Work at RingCentral
Roel Rocha currently serves as the Manager of Marketing Data Engineering at RingCentral, a position he has held since 2015. In this role, he leads the operations department, focusing on generating contacts and data cleanse services for both small and medium-sized businesses (SMB) and enterprise B2B customers. He oversees 10 to 15 projects daily, ensuring effective communication with clients to set expectations and troubleshoot technical issues. His responsibilities also include developing Excel macros to enhance data analysis and track costs, which supports operational efficiency.
Previous Experience
Before joining RingCentral, Roel Rocha accumulated diverse experience in various roles. He worked at ReachForce as a Customer Success & Implementation Manager from 2011 to 2015. Prior to that, he served as an Associate Product Manager at Smiley Media from 2010 to 2011. His early career included positions as a Technical Assistant and Statistics Tutor at Austin Community College from 2009 to 2010, and as a Game Production Mathematician at Multimedia Games from 2008 to 2009. He also worked as a Mentor/Tutor at the University of Texas at Austin in 2007.
Education and Expertise
Roel Rocha studied at The University of Texas at Austin, where he earned a Bachelor of Science degree in Mathematics from 2004 to 2007. He also attended The University of Texas-Pan American from 2002 to 2004. His educational background is complemented by practical experience in technical roles, including tutoring in statistics and mathematics. This combination of education and hands-on experience has equipped him with strong analytical skills and technical expertise.
Technical Skills and Tools
In his current role, Roel Rocha utilizes various tools to document marketing program objectives and manage projects. He is proficient in using JIRA, SalesForce, and Google Docs for project management and documentation. His technical skills include developing Excel macros, which enhance data analysis capabilities and cost tracking for the operations team. Additionally, his fluency in Spanish enables effective communication with a diverse team and clientele, further supporting his role in marketing data engineering.