Rona Orenstein
About Rona Orenstein
Rona Orenstein is a Senior Customer Success Manager at RingCentral, where she has worked since 2017. With extensive experience in technical support and customer service roles at companies like BlackBerry and Motorola, she has developed strong skills in managing software applications and leading cross-functional teams.
Work at RingCentral
Rona Orenstein has been serving as a Senior Customer Success Manager at RingCentral since 2017. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include leading cross-functional teams, facilitating customer feedback sessions, and resolving complex issues to improve the overall customer experience. Orenstein's tenure at RingCentral has contributed to the company's commitment to customer success.
Previous Experience at BlackBerry
Orenstein worked at BlackBerry for a total of 16 years in various capacities. She held the position of Premium Service Manager from 2001 to 2017, with roles based in Mountain View and Sunnyvale, California. During her time at BlackBerry, she managed software and wireless applications, and played a key role in customer service operations. Her experience at BlackBerry provided her with a solid foundation in customer support and technical management.
Technical Support Experience
Rona Orenstein has extensive experience in technical support, having worked at Motorola | Good Technology Group since 2001. She has held the position of Senior Technical Support Analyst for over 23 years, where she has developed expertise in troubleshooting and resolving technical issues. Additionally, she worked at Good Technology as a Senior Technical Support Analyst from 2001 to 2006, further enhancing her technical skills in support roles.
Education and Expertise
Orenstein studied at the University of California, Berkeley, where she earned a Bachelor of Science in International Relations and Affairs, as well as a Bachelor of Arts in Social Sciences - International Relations, both completed between 1985 and 1989. Her educational background has equipped her with a strong understanding of global issues and customer relations, which she applies in her professional roles. She has also acquired multiple certifications and skills in areas such as Exchange Server, Office suite, enterprise contact management, networking applications, and web publishing.
Career Background
Rona Orenstein's career spans several roles in technical support and customer success. Before her time at BlackBerry, she worked at Pointcast, Inc. as a Senior Technical Support Specialist from 1996 to 1999, and at Health Hero Network, Inc. as a Senior Professional Services Engineer for nearly a year. She also gained experience at NetManage, Inc. as a Senior Technical Support Analyst from 1994 to 1996. This diverse background has contributed to her expertise in managing customer relationships and technical support.