Sabrina Gallegos
About Sabrina Gallegos
Sabrina Gallegos is an Applications Specialist with extensive experience in contact center operations and support. She currently serves as Ops Manager at TrueCare24 and has held various roles in organizations such as RingCentral and Comcast Business, focusing on improving customer support systems and training initiatives.
Work at RingCentral
Sabrina Gallegos has held multiple roles at RingCentral, starting as a Contact Center Support Engineer from 2019 to 2020 for 11 months. She then transitioned to a Training Advisor role, where she worked from 2020 to 2021 for 10 months. Currently, she serves as an Applications Specialist, a position she has held since 2014 for 10 years. In her roles, she has focused on improving contact center practices and enhancing customer support systems.
Current Role at TrueCare24
Since 2021, Sabrina Gallegos has been working as an Ops Manager at TrueCare24. In this capacity, she oversees operational processes and ensures efficient service delivery. Her experience in managing operations enhances the effectiveness of the organization, contributing to its overall success.
Previous Experience in Technical Support
Sabrina Gallegos has a background in technical support, having worked as a Technical Support Engineer Tier 2 at Comcast Business from 2012 to 2013 for 1 year. Additionally, she served as a Health Advisor at Aramark Healthcare from 2013 to 2014 for 1 year. These roles provided her with valuable experience in customer service and technical problem-solving.
Education and Expertise
Sabrina Gallegos earned her Bachelor’s Degree in Hotel, Motel, and Restaurant Management from Arellano University, completing her studies from 2005 to 2009. Her educational background complements her professional experience, particularly in virtual assistance and operations services, where she specializes in improving contact center practices.
Skills and Contributions
Sabrina Gallegos specializes in virtual assistance and operations services, focusing on enhancing contact center practices to meet market demands. She plays a vital role in training initiatives, improving the skills of customer support teams. Additionally, she advocates for both customers and the organization, ensuring alignment between client needs and company offerings.