Samuel Ellis
About Samuel Ellis
Samuel Ellis is a Contact Centre Account Executive for the UK and Ireland at RingCentral, specializing in customer experience objectives and CCaaS offerings. He has extensive experience in account management and business development across various roles in Europe, with a strong academic background in international business and management.
Work at RingCentral
Samuel Ellis currently serves as a Contact Centre Account Executive for the UK and Ireland at RingCentral, a position he has held since 2021. In this role, he is responsible for defining customer experience objectives for clients' contact centre environments. He specializes in adapting Contact Centre as a Service (CCaaS) offerings to align with the strategic goals of mid-market and major clients. Prior to his current role, he worked as an Enterprise Account Executive for both the APAC and Benelux & Nordics regions from 2019 to 2021.
Education and Expertise
Samuel Ellis has a diverse educational background. He studied International Business with French at Sheffield Hallam University, earning a Bachelor of Science (BSc) from 2008 to 2012. He furthered his studies at PSB Paris School of Business, where he obtained a Master’s Degree in International Management from 2012 to 2013. Additionally, he studied Asian Market Studies at Shanghai Normal University, achieving a focus on International Management in 2013. He also attended Université Montesquieu-Bordeaux IV, where he studied International Business in 2010.
Professional Background
Samuel Ellis has accumulated extensive experience in business development and account management. He began his career as a Project Assistant at Draco Partners from 2010 to 2011. He then joined TransPerfect, where he held various roles, including Intern, Account Manager, and Business Development Account Manager from 2013 to 2018. He transitioned to hackajob as an Account Executive for a brief period in 2018 before joining RingCentral in 2019.
Achievements in Business Development
Throughout his career, Samuel Ellis has demonstrated a strong ability to drive customer engagement and satisfaction. He has played a key role in defining customer experience objectives and adapting service offerings to meet client needs. His work across various regions, including the UK, Ireland, and APAC, highlights his capability in managing diverse client portfolios and aligning services with strategic business goals.