Sandra Cruz
About Sandra Cruz
Sandra Cruz is a Customer Success Associate with a background in customer support and team leadership. She previously worked as a QuickBooks Expert at Intuit and as a Team Leader at Concentrix, both in remote roles based in Manila, Philippines.
Work at RingCentral
Sandra Cruz currently holds the position of Customer Success Associate at RingCentral. In this role, she focuses on ensuring customer satisfaction and enhancing user experience with the company's communication solutions. Her responsibilities include addressing customer inquiries, providing support, and facilitating the onboarding process for new clients.
Previous Experience at Intuit
Prior to her role at RingCentral, Sandra Cruz worked at Intuit as a QuickBooks Expert from 2019 to 2023. During her four years in this position, she operated remotely from Manila, National Capital Region, Philippines. Her expertise in QuickBooks allowed her to assist clients with accounting software, providing solutions to enhance their financial management.
Experience at Concentrix
Sandra Cruz also served as a Team Leader at Concentrix from 2022 to 2023. In this role, she managed a team and ensured effective service delivery. Her leadership skills contributed to the team's performance and customer satisfaction, while she continued to work remotely from Manila, National Capital Region, Philippines.
Background
Sandra Cruz has a background in customer service and technical support, with a focus on financial software and team management. Her experience spans several years in remote work environments, allowing her to develop strong communication and problem-solving skills. She has worked in diverse roles that emphasize customer success and operational efficiency.