Sean Jares
About Sean Jares
Sean Jares serves as the Director of Professional Services for the Contact Center at RingCentral, where he has worked since 2021. He has extensive experience in professional services, having held various roles at companies such as NewVoiceMedia, Oracle, and Zoot Enterprises.
Work at RingCentral
Sean Jares serves as the Director of Professional Services, Contact Center at RingCentral since 2021. In this role, he leads initiatives aimed at creating repeatable code libraries to streamline deployment processes within the Professional Services organization. He works cross-functionally to communicate the technology vision and project scope, ensuring alignment with business strategy and executive commitments. His focus includes developing the skills and competencies of the delivery engineering team, ensuring adherence to best practices and compliance with Professional Services standards.
Previous Experience at NewVoiceMedia
Before joining RingCentral, Sean Jares worked at NewVoiceMedia in various capacities. He served as a Senior Professional Services Consultant from 2014 to 2018 for four years, followed by a role as Regional Vice President, Professional Services from 2018 to 2021 for three years. His experience at NewVoiceMedia contributed to his expertise in professional services within the contact center industry.
Career Background at Oracle
Sean Jares has held multiple positions at Oracle. He worked as a Senior Managed Services Consultant from 2012 to 2014 for two years and as a Principal QA Consultant for four months in 2012. His roles at Oracle provided him with a strong foundation in managed services and quality assurance, enhancing his skills in project delivery and client management.
Education and Expertise
Sean Jares studied at Dakota State University, where he earned a Bachelor of Science degree in E-Commerce and Computer Security from 2002 to 2005. He also attended National American University, studying Computer Information Systems from 1999 to 2001. His educational background supports his expertise in technology and security, which he applies in his professional roles.
Professional Development and Collaboration
In his current role, Sean Jares emphasizes the importance of collaboration across departments. He partners with Sales, Customer Success, Support, and Product Management to enhance customer satisfaction and ensure successful project delivery. His focus on developing team competencies and adherence to standards reflects his commitment to professional development within the organization.