Shannon Ward
About Shannon Ward
Shannon Ward is a Senior Revenue Operations Analyst at RingCentral, with a strong background in telecommunications and management. She has over 20 years of experience in various roles, including positions at Verizon Business, Spectrum, and National City Bank.
Work at RingCentral
Shannon Ward has been employed at RingCentral as a Senior Revenue Operations Analyst since 2019. In this role, she contributes to the company's revenue operations, leveraging her extensive experience in telecommunications. Based in the Charlotte, North Carolina Area, she plays a key role in optimizing revenue processes and enhancing operational efficiency.
Previous Experience at Verizon Business
Before joining RingCentral, Shannon worked at Verizon Business from 2004 to 2007 as an Internal Helpdesk Supervisor/WFM. During her three years there, she gained valuable insights into customer support and workforce management within the telecommunications sector.
Career at Spectrum
Shannon's tenure at Spectrum spanned a decade from 2007 to 2017, where she served as a Commercial Retention Supervisor. Following this role, she worked at Spectrum Enterprise as a Carrier Billing Resolution Supervisor for one year in 2018 to 2019. Her experience at Spectrum contributed to her expertise in account management and customer retention strategies.
Education and Expertise
Shannon studied Business Administration and Management at Gaston College, completing her degree between 2018 and 2020. She has a strong background in telecommunications, with expertise in contact centers, account management, direct sales, broadband, and wireless technologies. Additionally, she is currently studying Human Resource Management alongside her professional career.
Background at National City Bank
Earlier in her career, Shannon worked at National City Bank as a Loss Mitigation Lead from 2001 to 2004. This role provided her with foundational experience in financial services and risk management, contributing to her overall professional development.