Shawn Cooper
About Shawn Cooper
Shawn Cooper is an SRE Surveillance Analyst and NOC Analyst at RingCentral, where he has worked since 2020. He has a background in computer systems networking and telecommunications, with extensive experience in monitoring and troubleshooting cloud-based telecommunications systems.
Work at RingCentral
Shawn Cooper has been employed at RingCentral as an SRE Surveillance Analyst and NOC Analyst since 2020. In this role, he actively monitors a global cloud-based telecommunications production system. He utilizes various ticketing systems, including JIRA, IMP, and AWS, to document issues and facilitate troubleshooting efforts. His responsibilities include coordinating change management and tracking planned maintenance, ensuring that all incidents are managed effectively.
Education and Expertise
Shawn Cooper completed his high school education at Manual High School, earning a High School Degree from 1987 to 1990. He furthered his education at the University of Colorado Denver, where he obtained a Bachelor of Science in Business Administration and Management from 1991 to 1994. Additionally, he attended Denver Technical College, achieving Advanced Training in Network Systems Administration from 2000 to 2001. His expertise includes monitoring and troubleshooting SIP/VIP, VoIP, VM, and cloud-based services.
Professional Background
Shawn Cooper has a diverse professional background in technology and telecommunications. Before joining RingCentral, he worked at Dish Network as a NOC Engineer from 2018 to 2020. He also served as a Systems Administrator (Contract) at Red Robin for three months in 2018. His earlier experience includes a 15-year tenure at First Data Corporation as an IT Ops Technician II and a role as a Consulting Systems Engineer at Firestone Technical Resources from 2016 to 2018.
Technical Skills
Shawn Cooper possesses a range of technical skills relevant to his roles in surveillance and network operations. He is proficient in utilizing multiple ticketing systems, such as JIRA, IMP, and AWS, for documenting issues and troubleshooting. He coordinates change management and handles problem management tracking, ensuring that all incidents are documented and updated appropriately. His technical expertise encompasses monitoring and troubleshooting various telecommunications services.