Shawn Hines
About Shawn Hines
Shawn Hines is a Contact Center Account Executive at RingCentral, with a background in enterprise sales and solutions consulting across various technology companies. He holds multiple degrees from Queens University of Charlotte and is dedicated to enhancing customer experience through technology.
Work at RingCentral
Shawn Hines has been serving as a Contact Center Account Executive at RingCentral since 2020. In this role, he focuses on empowering businesses through technology to enhance customer experience. He utilizes his expertise to help clients integrate key applications, maximizing their investment in core systems. His position at RingCentral is one of his favored aspects of life, reflecting his commitment to the company and its mission.
Previous Experience in Sales and Consulting
Shawn Hines has a diverse background in sales and consulting. He worked at Forthright Technology Partners as an Enterprise Sales Manager from 2016 to 2017. Prior to that, he was a Senior Solutions Consultant at TierPoint for five months in 2015 and held the same position at Windstream from 2012 to 2015 for three years. Additionally, he served as a District Sales Manager at NICE inContact from 2019 to 2020 and as an Enterprise Account Executive at Talkdesk from 2018 to 2019.
Educational Background
Shawn Hines has a solid educational foundation. He earned a Master of Business Administration from the McColl School of Business at Queens University of Charlotte, completing his studies from 2005 to 2008. He also pursued Executive Coaching at Queens University from 2013 to 2014. Earlier, he obtained a Bachelor of Arts in Business Administration from the same institution, studying from 2000 to 2004.
Professional Skills and Interests
Shawn Hines possesses a deep understanding of customer engagement strategies and technology integration. He enjoys solving complex puzzles related to these strategies, particularly in the context of the evolving business landscape. His passion lies in empowering businesses through technology, which aligns with his professional roles and responsibilities.