Shayne Linthicum
About Shayne Linthicum
Shayne Linthicum is a Global Enterprise Technical Account Manager at RingCentral, with a background in technical support and digital care from Comcast. He holds a Bachelor of Science in Business Administration and Management from Colorado State University Global.
Current Role at RingCentral
Shayne Linthicum serves as a Global Enterprise Technical Account Manager at RingCentral. He has held this position since 2021 and is based in Centennial, Colorado. In this role, he is responsible for managing technical accounts and ensuring customer satisfaction through effective communication and support.
Previous Experience at Comcast
Shayne Linthicum has extensive experience with Comcast, where he worked in various technical support roles. He served as a Digital Care Specialist 2 from 2017 to 2020 and as a Digital Care Specialist 3 for 5 months in 2021. Prior to that, he worked as CAE 3 in Tier 1 Technical Support from 2014 to 2015 and as CAE 4 in Tier 2 Market Escalations from 2015 to 2017.
Educational Background
Shayne Linthicum studied Business Administration and Management at Colorado State University Global, earning a Bachelor of Science degree from 2013 to 2017. He also attended Metropolitan State University of Denver, where he studied the same field from 2004 to 2009. His foundational education includes a High School Diploma from Dakota Ridge Senior High School, completed in 2004.
Early Career Experience
Before his roles at Comcast, Shayne Linthicum gained experience as an Assistant Manager at Waterway Gas & Wash from 2013 to 2014. He also worked as a Tire Technician at Discount Tire Company for 3 months in 2003. These positions contributed to his development in customer service and operational management.