Shirley Freitag
About Shirley Freitag
Shirley Freitag is a Senior Customer Success Manager at RingCentral, where she has worked since 2017. With a background in account management and a strong skill set in communication and problem-solving, she has over 23 years of experience in the telecommunications industry.
Work at RingCentral
Shirley Freitag has been employed at RingCentral since 2017, serving as a Senior Customer Success Manager. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of RingCentral's products and services. Her tenure at the company spans over seven years, during which she has developed a deep understanding of customer needs and product offerings.
Previous Experience at Windstream Communications
Prior to her current position, Shirley Freitag worked at Windstream Communications for 16 years, from 2000 to 2016. As a Senior Account Manager, she was responsible for managing client accounts and fostering relationships to drive business growth. Her experience in this role contributed to her expertise in customer relations and account management.
Experience at Atrion
Shirley Freitag briefly worked at Atrion as a Senior Account Manager for eight months in 2016 to 2017. During this time, she continued to build her skills in account management and customer engagement, further enhancing her professional background before joining RingCentral.
Education and Expertise
Shirley Freitag studied at UC Santa Barbara, where she achieved proficiency in Spanish Language. She also attended Colorado Mountain College in Glenwood Springs, CO, earning an Associate of Arts in Commercial Photography. Her educational background complements her professional skills, including strong analytical, organizational, communication, and problem-solving abilities.
Skills and Competencies
Shirley Freitag possesses a range of skills that support her role in customer success. She has a strong ability to quickly grasp new products and processes, conducts research to identify new business opportunities, and creates a cohesive team environment. Additionally, she has experience delivering presentations as a Subject Matter Expert to various audiences.