Sina M.
About Sina M.
Sina M. is a Global Enterprise Technical Account Manager at RingCentral, with a background in Microsoft 365 and Microsoft Exchange engineering. They hold a Bachelor's degree in Computer Science with a minor in Business Administration from the University of Colorado Colorado Springs and have extensive experience in technical support and cybersecurity.
Work at RingCentral
Sina M. has been serving as a Global Enterprise Technical Account Manager at RingCentral since 2020. In this role, Sina leverages extensive technical expertise to manage enterprise-level accounts, ensuring client satisfaction and effective communication between technical teams and customers. The position requires a deep understanding of software development and cybersecurity, areas where Sina has demonstrated proficiency. This role involves troubleshooting complex software issues and providing tailored solutions to meet client needs.
Previous Experience at Tek Experts
Before joining RingCentral, Sina M. worked at Tek Experts in various capacities. From 2019 to 2020, Sina served as a Microsoft 365 Premier Critical Engineer for seven months, focusing on critical support for enterprise clients. Prior to that, Sina was a Microsoft Exchange Premier Engineer for one month in 2019. These roles provided valuable experience in client interfacing and technical support, contributing to Sina's overall expertise in managing enterprise accounts.
Education and Expertise
Sina M. earned a Bachelor's degree in Computer Science with a minor in Business Administration from the University of Colorado Colorado Springs, completing the program from 2014 to 2018. This educational background laid the foundation for a career in technology and cybersecurity. Additionally, Sina has been an instructor at Cybrary since 2019, sharing knowledge in cybersecurity and software development best practices, further enhancing expertise in these critical areas.
Research Assistant Experience
Sina M. worked as a Research Assistant at the University of Colorado Colorado Springs from 2017 to 2018, focusing on Artificial Intelligence and Machine Learning. This role involved conducting research and supporting projects that advanced understanding in these fields. The experience gained during this time contributed to Sina's technical skills and knowledge, which are applicable in current roles.
Mathematics Tutoring and Teaching Experience
Sina M. has a background in education, having worked as a Mathematics Tutor and Teacher Assistant at Pikes Peak Community College from 2013 to 2015. This experience involved providing academic support to students, enhancing their understanding of mathematical concepts. The skills developed during this period have been beneficial in technical roles, particularly in explaining complex concepts to clients and team members.