Srinivasan Raghavan
About Srinivasan Raghavan
Srinivasan Raghavan serves as the Chief Product Officer at RingCentral, a position he has held since 2023. With extensive experience in artificial intelligence and product management, he has previously worked at Five9 and Cisco, contributing to significant advancements in digital products and customer experience.
Work at RingCentral
Srinivasan Raghavan has served as the Chief Product Officer at RingCentral since 2023. He is based in San Francisco, California, and works on-site. In this role, he is responsible for overseeing the product strategy and development, focusing on enhancing the company's offerings in the communication and collaboration space.
Previous Experience at Five9
Before joining RingCentral, Raghavan held several positions at Five9. He was the Senior Vice President of Product Management from 2022 to 2023, and prior to that, he served as Vice President of Product Management from 2021 to 2022. During his tenure, he led the development and launch of key products such as the Intelligent Virtual Agent, Agent Assist, Workflow Automation, and Digital Engagement, which improved customer experience and agent performance.
Educational Background
Raghavan has a strong educational foundation in computer science and business. He earned a Bachelor of Engineering (B.E.) in Computer Science from Osmania University. He furthered his studies at The University of Texas, obtaining a Master's degree in Computer Science. Additionally, he holds a Master of Business Administration (M.B.A.) from The University of Chicago Booth School of Business, where he focused on Entrepreneurship, Strategy, and Finance.
Career at Cisco
Srinivasan Raghavan worked at Cisco as the Director of Product Management and Strategy from 2016 to 2019. In this role, he contributed to the development of product strategies that aligned with the company's goals in the technology sector. His experience at Cisco further solidified his expertise in product management.
Skills and Expertise
Raghavan possesses skills in process improvement and customer relationship management (CRM), which he has developed through his extensive experience in the technology industry. His strong background in artificial intelligence and automation has been instrumental in enhancing digital products across his various roles.