Stacey Soubbotina
About Stacey Soubbotina
Stacey Soubbotina serves as the Sr. Enterprise Customer Success Manager Team Lead at RingCentral, where she has worked since 2019. With 15 years of experience in enterprise software customer management, she has held various roles in notable companies including SAI Global, BCC Research, and Xerox.
Work at RingCentral
Stacey Soubbotina has been employed at RingCentral since 2016, initially serving as a Customer Success Manager before advancing to the position of Sr. Enterprise Customer Success Manager Team Lead in 2019. Over her tenure, she has accumulated five years of experience in this role, focusing on customer success strategies and enterprise-level client management. She operates from the Charlotte, North Carolina Area, where she leads a team dedicated to enhancing customer satisfaction and retention.
Previous Experience in Customer Success
Before her current role at RingCentral, Stacey Soubbotina held several positions in customer success and product management. She worked as a Customer Relationship Manager at BCC Research for seven months in 2013 and served as a Customer Success Manager at Lionbridge from 2013 to 2015. Additionally, she was a Product Manager at SAI Global from 2008 to 2011 and at WorldAPP for five months in 2008. This diverse experience has contributed to her expertise in managing customer relationships in the enterprise software sector.
Technical Background and Skills
Stacey Soubbotina possesses a strong technical aptitude, which she has applied throughout her career in various roles. Her experience includes working as a Software Quality Engineer at Xerox from 2006 to 2008 and as a Client Manager at the same company for ten months in 2005. Her systematic approach to solving complex business issues has been a key asset in her roles, particularly in customer success management.
Education and Expertise
Stacey Soubbotina earned her Bachelor of Arts (B.A.) degree in East European Languages from SUNY Albany, where she studied from 1999 to 2003. This educational background complements her 15 years of experience in managing and supporting customers within the enterprise software space. Her academic and professional experiences have equipped her with the skills necessary to navigate the complexities of customer success in a technical environment.