Stephen Tancik
About Stephen Tancik
Stephen Tancik serves as the Professional Services Engineer Team Lead at RingCentral, where he has worked since 2022. He has extensive experience in professional services engineering, having held various roles within the company since 2017, and holds a Bachelor of Business Administration from Colorado State University.
Work at RingCentral
Stephen Tancik has been employed at RingCentral since 2017, holding various positions within the organization. He currently serves as the Professional Services Engineer Team Lead, a role he has held since 2022. Prior to this, he worked as a Professional Services Engineer III from 2021 to 2022 and as a Professional Services Engineer II from 2019 to 2021. His earlier roles include Enterprise Accounts Support Engineer and Professional Services Advisor. Throughout his tenure, he has been involved in piloting implementations for RingCentral's AI platform, RingSense, and has prepared Level of Efforts (LOEs) for new opportunities.
Education and Expertise
Stephen Tancik completed his Bachelor of Business Administration (B.B.A.) degree at Colorado State University from 2013 to 2017, majoring in Marketing/Marketing Management with a minor in International Development. Additionally, he participated in Semester At Sea / ISE in 2016 for four months, which provided him with a global perspective on business practices. His expertise includes proficiency in technologies such as Salesforce, Lucidchart, JIRA, Wiki, Smartsheet, Highspot, Google Workspace, and Microsoft Suite.
Background
Stephen Tancik has a background in technical support and professional services within the telecommunications industry. He began his career at RingCentral as a Tier 1 Technical Support Engineer in 2017, progressing through various roles that enhanced his technical and customer service skills. His experience includes acting as a point of contact for high-level deployment escalations and serving as a liaison between Professional Services and Product Delivery to communicate key feature requests.
Achievements
During his time at RingCentral, Stephen Tancik has contributed to various projects and initiatives. He has written custom configurations and served as the subject matter expert for devices from manufacturers such as Yealink, Poly (Polycom), Avaya, and Mitel. His role in preparing Statements of Work (SOWs) and managing escalations has been integral to the success of deployment projects within the organization.