Sumatra Thompson
About Sumatra Thompson
Sumatra Thompson is a Senior Partner Field Sales Trainer at RingCentral, where she has worked since 2018. With a background in sales training and enablement across various companies, she has developed training programs and managed diverse teams in both remote and in-person settings.
Current Role at RingCentral
Sumatra Thompson serves as a Senior Partner Field Sales Trainer at RingCentral, a position held since 2018. Based in the Charlotte, North Carolina Area, Thompson has contributed to the development and delivery of training programs tailored for partner sales teams. This role involves leveraging extensive experience in various training formats, including classroom instruction, webinars, and video training, to enhance the skills and effectiveness of sales personnel.
Previous Experience in Sales Training
Before joining RingCentral, Sumatra Thompson held several significant roles in sales training. At Mitel, Thompson worked as a Senior Sales Trainer for four months in 2017. Following that, Thompson was a Sales Enablement Specialist at 8x8 for eight months in 2018. Prior to these positions, Thompson spent seven years at ShoreTel as a Sales Trainer - Global, and five years at Verizon Wireless as a Senior Trainer - Data. Additionally, Thompson worked as a Blackberry Trainer at RIM for two years.
Education and Training Background
Sumatra Thompson studied at Michigan State University, focusing on Advertising and Public Relations from 1989 to 1991. This educational background laid the foundation for a career in sales training and enablement, equipping Thompson with essential communication and marketing skills relevant to the field.
Leadership and Team Management
In previous roles, Sumatra Thompson demonstrated leadership by managing a diverse training team. This included overseeing six remote trainers and eight on-site team members, showcasing the ability to lead effectively in both remote and in-person training environments. Thompson's experience in developing a comprehensive training department from scratch further highlights expertise in curriculum development and team management.
Training Development Expertise
Sumatra Thompson has extensive experience in creating and delivering training programs. This includes developing curricula that cover various aspects such as systems knowledge, soft skills, and sales techniques. The ability to design training that meets diverse learning needs has been a key aspect of Thompson's career in sales training.