Suzanne Albert
About Suzanne Albert
Suzanne Albert is a Professional Services Enablement Manager with extensive experience in project and program management across various industries. She has held key roles at RingCentral, Silversea Cruises, DHL, and D&B, specializing in strategy execution, training, and change management.
Current Role as Professional Services Enablement Manager
Suzanne Albert currently serves as the Professional Services Enablement Manager at RingCentral. She has held this position since 2022 and operates remotely from Fort Lauderdale, FL. In this role, she specializes in driving strategy and execution in training, process, and knowledge management within the Professional Services team. Her responsibilities include ensuring effective change management and compliance, which are crucial for the success of the services provided.
Previous Experience at RingCentral
Suzanne Albert has extensive experience at RingCentral, having worked there in various capacities from 2017 to 2022. Initially, she served as the Project Manager for the Contact Center from 2017 to 2019, where she operated virtually. Following this role, she transitioned to Program Manager from 2019 to 2022, contributing to the company's objectives in Belmont, CA. Her tenure at RingCentral has equipped her with significant insights into customer satisfaction and project management.
Background in IT Management at Silversea Cruises
Prior to her roles at RingCentral, Suzanne Albert worked as the IT Manager at Silversea Cruises from 2008 to 2016. During her eight years in this position, she managed IT operations and contributed to technology initiatives that supported the company's objectives. This experience enhanced her technical skills and understanding of the travel and hospitality industry.
Education and Academic Background
Suzanne Albert earned her Bachelor of Arts degree from Elizabethtown College. Her academic background laid the foundation for her career in project management and professional services, equipping her with essential skills that she has applied throughout her professional journey.
Expertise in Project Management and Strategy
Suzanne Albert is known for her expertise in managing large-scale, multi-phase, and multi-site strategic projects. Her focus on customer satisfaction and her ability to handle complex projects have been key to her success. She also provides expert advice on the transition of telecom services, leveraging her subject matter expertise to guide organizations through significant changes.