Tammy Mc Dowell
About Tammy Mc Dowell
Tammy McDowell serves as the Global Enterprise Engineer Team Lead at RingCentral, a position she has held since 2019. With prior experience at AT&T and Businessolver, she specializes in managing customer escalations and providing technical support.
Work at RingCentral
Tammy McDowell has been serving as the Global Enterprise Engineer Team Lead at RingCentral since 2019. In this role, she leads a team of Global Enterprise Engineers, offering guidance and support for complex technical issues. Her responsibilities include managing customer escalations and ensuring effective technical and administrative support for clients. Under her leadership, the team focuses on delivering high-quality service and resolving intricate challenges faced by customers.
Previous Experience at AT&T
Before joining RingCentral, Tammy McDowell worked at AT&T as a Chronic Support Specialist from 2015 to 2017. Based in Englewood, Colorado, she specialized in handling customer escalations. Her role involved providing technical and administrative support, which equipped her with valuable experience in customer service and problem resolution.
Experience at Businessolver
Tammy McDowell also held the position of Participant Service Representative Team Lead at Businessolver from 2017 to 2018 in Greenwood Village, Colorado. In this role, she managed a team and was responsible for overseeing customer service operations. Her experience in this position further developed her skills in managing inbound calls and online web cases for customer assistance.
Education Background
Tammy McDowell completed her education at Raton High School, where she earned her High School Diploma. This foundational education has supported her career in the technology and customer service sectors.