Timothy Roeckel
About Timothy Roeckel
Timothy Roeckel is a Vice President of Customer Support with extensive experience in the field, currently serving as AVP at RingCentral and VP at Command Alkon. He has a strong background in customer operations and support, having held various leadership roles in multiple companies over the years.
Work at RingCentral
Timothy Roeckel currently serves as the Associate Vice President of Customer Support at RingCentral, a position he has held since 2023. He operates in a hybrid work environment based in Denver, Colorado. Prior to this role, he worked as the Senior Director of Global Support Programs at RingCentral from 2018 to 2023, where he contributed to the development and implementation of support strategies.
Current Role at Command Alkon
In addition to his role at RingCentral, Timothy Roeckel is the Vice President of Global Customer Support at Command Alkon, a position he assumed in 2024. He works remotely from the Denver Metropolitan Area. In this capacity, he oversees customer support operations on a global scale, focusing on enhancing customer satisfaction and operational efficiency.
Previous Experience in Customer Operations
Timothy Roeckel has extensive experience in customer operations, having held various leadership positions. He worked at Level 3 Communications as Senior Director of Customer Operations from 2014 to 2016 and as Senior Director of Customer Care from 2012 to 2014. Additionally, he served as Manager of Customer Project Management at tw telecom from 2008 to 2010, and as a Technical Lead at Covad Communications from 1999 to 2002.
Education and Expertise
Timothy Roeckel studied at Lindenhurst. He possesses technical certifications that enhance his strategic leadership capabilities. His expertise includes adapting communication styles to effectively interact with various levels within an organization and managing operating expenses exceeding $100 million annually.
Leadership and Project Management
Timothy Roeckel has a strong background in building consensus and fostering team culture within large, globally distributed teams. He has led multi-million-dollar infrastructure projects and individual customer implementations, demonstrating his capability in managing complex initiatives and driving results.