Tom Schell
About Tom Schell
Tom Schell is a Customer Engagement Analyst with extensive experience in social media and customer success management. He has worked for notable companies including Microsoft, The Coca-Cola Company, and RingCentral, contributing to various roles in London, United Kingdom.
Current Role at RingCentral
Tom Schell serves as a Customer Engagement Analyst at RingCentral, a position he has held since 2020. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for users of RingCentral's communication solutions. His work involves analyzing customer feedback and engagement metrics to drive improvements in service delivery.
Previous Experience at Microsoft
Tom Schell has held multiple roles at Microsoft. He worked as a Microsoft Customer Success Manager at N3Results from 2018 to 2019, where he was responsible for ensuring customer satisfaction and success with Microsoft products. He currently serves as a Senior Customer Success Manager at N3Results, a position he has held since 2019.
Experience at The Coca-Cola Company
Before his time at Microsoft, Tom Schell worked as a Social Media Analyst for Coca-Cola FR at The Coca-Cola Company from 2017 to 2018. His responsibilities included managing social media strategies and analyzing engagement metrics for the Coca-Cola brand in France. This role was based in London, United Kingdom.
Background in Social Media Analysis
Tom Schell has a strong background in social media analysis and community management. He worked at CCA International as a Social Media Analyst and Community Manager from 2016 to 2018, where he focused on building online communities and enhancing brand presence. Additionally, he served as a Community Manager/Social Media Analyst for TF1 le Groupe during the same period.
Early Career at CCA International
Tom Schell began his career at CCA International, where he held various roles. He worked as a Telesales Representative for Direxi from 2015 to 2016 and later as a Coach/Sales Trainer for Direxi in 2016. These positions provided him with foundational skills in sales and customer engagement.