Tonia Leopold
About Tonia Leopold
Tonia Leopold is a Customer Success Manager with a strong background in telecommunications and a focus on customer advocacy. She has worked at RingCentral since 2021 and previously held positions at Warwick Inc. and Standard Plumbing and Heating Co.
Current Role at RingCentral
Tonia Leopold currently serves as a Customer Success Manager at RingCentral, a position she has held since 2021. In this role, she focuses on enhancing customer experience and advocating for customer needs. Her responsibilities include fostering collaboration between teams to ensure customer satisfaction and retention. Tonia's expertise in telecommunications supports her effectiveness in this position.
Previous Experience at Warwick Inc.
Tonia worked at Warwick Inc. for a total of 18 years, first as a Project Manager from 2003 to 2017 and then as a Customer Success Manager from 2017 to 2021. During her tenure, she contributed to various projects and initiatives aimed at improving customer relations and operational efficiency. Her long-term commitment to the company highlights her dedication to customer success.
Background in Administrative Support
Before her roles at Warwick Inc., Tonia served as an Administrative Assistant at Standard Plumbing and Heating Co. from 2002 to 2003. This position provided her with foundational skills in office management and customer interaction, which have been beneficial in her subsequent roles in customer success management.
Educational Background
Tonia studied Business Administration and Management at Stark State College of Technology from 1998 to 2000 and continued her education at Kent State University at Stark from 2000 to 2001. Her academic background has equipped her with essential knowledge and skills applicable to her career in customer success and management.
Focus on Customer Advocacy
Throughout her career, Tonia has demonstrated a strong focus on customer advocacy. She is passionate about enhancing the customer experience and ensuring that customer needs are prioritized in business operations. This commitment is evident in her work at both RingCentral and Warwick Inc.