Tony Lall
About Tony Lall
Tony Lall is a Project Manager in Professional Services at RingCentral, with over 30 years of experience in customer service and project management across various companies, including Rogers Communications and Bell Canada. He is proficient in both French and English and holds a Project Management Certificate from Algonquin College.
Work at RingCentral
Tony Lall has been employed at RingCentral as a Project Manager in Professional Services since 2021. In this role, he is responsible for overseeing various projects within the organization, ensuring that they align with client needs and company objectives. His extensive background in project management and customer service contributes to his effectiveness in this position.
Previous Experience at Rogers Communications
Tony Lall worked at Rogers Communications for several years in various roles. He served as a Customer Service / Project Coordinator / Service Delivery Manager from 2000 to 2004, and later as an Enhanced Voice Solutions Architect from 2005 to 2008. Additionally, he held the position of Project Manager for Sprint Canada within Rogers from 2004 to 2005. His tenure at Rogers provided him with significant experience in customer service and project management.
Education and Expertise
Tony Lall studied at Algonquin College of Applied Arts and Technology, where he completed the Project Management Certificate Program from 2001 to 2005. He possesses over 30 years of experience in public speaking, delivering presentations to a range of audiences, including senior management and industry peers. His expertise also includes solution selling in the telecommunications sector, with a focus on customer experience and contact center products.
Background in Customer Service and Sales
Tony Lall has a diverse background in customer service and sales. He worked at Bata - Nike Shop in various capacities, including Assistant Manager and Sales Representative, from 1995 to 1998. He also served as a Customer Experience Senior Sales/Solution Specialist at Bell Canada from 2008 to 2018. His experience in these roles has equipped him with a strong foundation in customer relations and sales strategies.
Security Clearance and Language Proficiency
Tony Lall holds a Level II – Secret security clearance, which is valid until March 29, 2027. He is fully proficient in both French and English, demonstrating skills in writing, reading, comprehension, and speaking. This bilingual ability enhances his communication with a diverse range of clients and colleagues.