Tyler Dickey
About Tyler Dickey
Tyler Dickey is a Tier I Support Engineer with a diverse background in technical support and customer service. He holds a Master's degree in Architecture and a Bachelor's degree in Photography from the University of Colorado Denver.
Work at RingCentral
Tyler Dickey holds the position of Tier I Support Engineer at RingCentral. In this role, he is responsible for providing technical support and assistance to customers, ensuring their issues are resolved efficiently. His experience in technical support roles equips him with the necessary skills to handle a variety of customer inquiries and technical challenges.
Previous Experience in Technical Support
Before his current role, Tyler Dickey worked as a Technical Associate at Westaf from 2014 to 2016 in Denver, Colorado. His responsibilities included troubleshooting technical issues and providing support to clients. Additionally, he served as a Genius at Apple from 2008 to 2013 in Cupertino, California, where he gained extensive experience in customer service and technical problem-solving.
Education and Expertise
Tyler Dickey studied at the University of Colorado Denver, where he earned a Master's degree in Architecture from 2016 to 2019. He also completed a Bachelor's degree in Photography at the same institution from 2008 to 2014. His educational background provides him with a diverse skill set that complements his technical support roles.
Early Career at Officemax
Tyler began his career as an Impress Associate at Officemax, where he worked for one year from 2007 to 2008. This role involved assisting customers with their printing and copying needs, laying the foundation for his future positions in customer service and technical support.