Tyler Viviano
About Tyler Viviano
Tyler Viviano is a Customer Success Manager at RingCentral, where he has worked since 2022. He has a diverse background in customer success and technical support, with previous roles at Talkdesk, Dialpad, and Apple.
Work at RingCentral
Tyler Viviano has been serving as a Customer Success Manager, Majors at RingCentral since 2022. In this role, he focuses on ensuring customer satisfaction and success for major accounts. His position is remote, allowing him to engage with clients effectively from various locations.
Previous Experience in Customer Success
Prior to his current role, Tyler worked at Talkdesk as a Mid-Market Customer Success Manager from 2020 to 2021. He also held the position of Customer Success Manager at Dialpad from 2021 to 2022. His experience at Talkdesk included a previous role as a Commercial Customer Success Manager from 2018 to 2020, and as a Senior Tech Support II from 2017 to 2018.
Background in Technical Support and Customer Service
Tyler's career began at Apple, where he worked as a Customer Service Specialist from 2013 to 2014 and later as a Technical Expert from 2014 to 2016. He also served as an Onboarding Manager at Revel Systems for seven months in 2016. His roles have consistently focused on customer support and success.
Education and Expertise
Tyler studied at the Art Institute of Sacramento, where he earned a Bachelor of Science in Digital Filmmaking and Video Production (DFVP) from 2009 to 2013. He possesses proficiency in both Windows and Mac operating systems, as well as mobile platforms like iOS and Android. His expertise extends to software tools including Salesforce CPQ, Zendesk, and Adobe Creative Cloud.
Skills in Streaming and Video Editing
Tyler utilizes advanced streaming and video editing software, including OBS, Xsplit, Fraps, Streamlabs, and Final Cut Pro. His skills in these areas complement his customer success roles, allowing him to create engaging content and support customer needs effectively.