Vaden Cranford
About Vaden Cranford
Vaden Cranford is a Customer Success Champion at RingCentral, with over a decade of experience in software product management across various sectors. He previously held roles at Genesys and Allscripts, where he developed expertise in account management and product adoption.
Work at RingCentral
Vaden Cranford serves as a Customer Success Champion at RingCentral. He has held this position since 2021, contributing to customer satisfaction and product adoption. His role involves developing account plans and driving product utilization to meet business objectives. Cranford operates from Raleigh, North Carolina, where he applies his extensive experience in customer success to enhance client relationships and support their needs.
Previous Experience at Genesys
Cranford worked at Genesys for a total of six years, holding two key positions. He was a Principal Partner Success Manager from 2019 to 2021, where he focused on partner relationships in Raleigh, North Carolina. Prior to that, he served as a Senior Customer Success Manager from 2015 to 2019 in the Raleigh-Durham area. His work at Genesys involved managing customer success initiatives and ensuring effective product implementation.
Background at Allscripts
Vaden Cranford has a significant tenure at Allscripts, spanning over a decade. He held multiple roles, including Senior Implementation Consultant from 2003 to 2009, Account Manager from 2009 to 2014, and Senior Account Manager from 2014 to 2015. His responsibilities included managing client accounts and overseeing software implementations, contributing to the company's success in the healthcare sector.
Education and Expertise
Cranford earned a Bachelor of Science degree in Accounting and Business/Management from Elon University. His educational background supports his expertise in developing account plans and driving product adoption. He possesses proficiency in Salesforce, Gainsight, and MS Office, which enhances his ability to manage customer relationships and support business outcomes.
Professional Skills and Experience
With over a decade of experience, Vaden Cranford has developed skills in training, implementing, and managing software products across various sectors, including healthcare, financial services, and customer experience. He is recognized for his dynamic presentation skills and effective communication across all organizational levels, which are essential for his roles in customer success.