Victor Rey
About Victor Rey
Victor Rey is a Senior Customer Success Manager at RingCentral, where he has worked since 2019, managing enterprise accounts with significant annual recurring revenue. He has extensive experience in project management and customer success across various industries, including Technology and Healthcare.
Work at RingCentral
Victor Rey has served as a Senior Customer Success Manager at RingCentral since 2019. In this role, he manages enterprise accounts with an annual recurring revenue (ARR) exceeding 1 million USD. He collaborates closely with Professional Services during the planning and implementation phases of large Unified Communications and Contact Center projects. His responsibilities include coordinating and conducting Quarterly Business Reviews (QBR) with enterprise accounts to assess and enhance customer satisfaction.
Previous Experience
Before joining RingCentral, Victor Rey held several key positions in the telecommunications sector. He worked at Avaya as a Senior Escalation Program Manager from 2014 to 2016. Following that, he was a Senior Project Manager at Windstream from 2016 to 2019. His career also includes a role as a Project Manager at ProSys Information Systems from 2013 to 2014 and at Carousel Industries from 2011 to 2013.
Education and Expertise
Victor Rey studied Business Administration at American University, where he earned his Bachelor’s degree. His educational background complements his extensive experience in customer success and project management within the telecommunications industry.
Industry Collaboration
In his current role, Victor collaborates with Sales and Marketing teams to identify strategic growth opportunities and build value for existing customers. He supports multiple industry verticals, including Technology, Finance, Healthcare, HR, and Retail, demonstrating his versatility and understanding of diverse market needs.