Abbra Nielson
About Abbra Nielson
Abbra Nielson is a Manager of Learning and Development at Riot Games, where she has worked since 2021. She has extensive experience in training and development, previously holding positions at AT&T and Charter Communications.
Current Role at Riot Games
Abbra Nielson serves as the Manager of Learning and Development at Riot Games since 2021. In this role, she focuses on developing training programs that enhance employee skills and foster leadership within the organization. Her work is centered around creating a culture of continuous learning and engagement, aligning with Riot Games' commitment to employee development.
Previous Experience at AT&T
Nielson has extensive experience at AT&T, where she held multiple roles over several years. She worked as a Lead Training Manager from 2016 to 2019 in the Tulsa, Oklahoma area, and prior to that, she served as a Training Manager from 2013 to 2016 in Missoula, MT, and Tulsa, Oklahoma. Additionally, she was a Training Specialist from 2010 to 2013 and a Customer Care Manager for an Upgrade Project in 2015. Her roles involved developing training strategies and managing teams to enhance customer service and employee performance.
Experience at Charter Communications
At Charter Communications, Nielson worked as a Senior Manager of Residential Retention from 2020 to 2021 and as a Manager of Inbound Sales and Retention from 2019 to 2020. In these positions, she was responsible for overseeing retention strategies and managing sales teams, contributing to improved customer satisfaction and retention rates.
Educational Background
Nielson holds a Master of Education in Applied and Human Resources from Colorado State University, which she completed from 2012 to 2014. She also earned a Bachelor of Business Administration in Meeting and Destination Management from Northeastern State University, graduating in 2004. Her educational background supports her expertise in adult education and training, which she applies in her professional roles.
Professional Development Focus
Nielson leverages her knowledge of adult learner retention and motivation to develop leaders and enhance organizational performance. She emphasizes fostering a culture of trust and engagement, aiming to drive organizational change that leads to increased efficiency and performance results. Her approach is centered on developing top-performing leaders who can exceed perceived limitations.