Amanda Ahn
About Amanda Ahn
Amanda Ahn is a Player Support Writer at Riot Games, specializing in synthesizing information for players. She has a diverse background in technical writing and video game production, with experience at companies such as IBM, Infinity Ward, and Panda Restaurant Group.
Work at Riot Games
Amanda Ahn has been employed at Riot Games as a Player Support Writer since 2022. In this role, she focuses on synthesizing information to assist players effectively. Her work involves developing processes that enhance the clarity and accessibility of support materials for the gaming community. Based in the Los Angeles Metropolitan Area, Amanda contributes to the company's commitment to player engagement and support.
Previous Experience in Technical Writing
Before joining Riot Games, Amanda Ahn accumulated extensive experience in technical writing. She worked at IBM from 2009 to 2016 as an Information Developer and Content Designer, where she developed documentation and content strategies. Following her tenure at IBM, she served as a Technical Writer for Panda Restaurant Group in 2016-2017 and later at Infinity Ward from 2017 to 2019, where she also held roles as a Producer and Senior Associate Producer.
Educational Background
Amanda Ahn studied at the University of Washington, where she earned a Bachelor of Science in Human Centered Design & Engineering and a Bachelor of Science in Psychology. Her studies spanned from 2004 to 2009, during which she developed a strong foundation in user-centered design and cognitive psychology, equipping her with skills applicable to her career in technical writing and player support.
Process Improvement Expertise
Throughout her career, Amanda Ahn has demonstrated a passion for process improvement. She has a background in video game level production, where she identified bottlenecks and enhanced team efficiency. In her current role as a Player Support Writer, she developed a unique process of 'knowledge wrangling' to synthesize useful information for players, showcasing her commitment to helping teams work smarter.
Internship and Early Career Experience
Amanda Ahn's early career included various internships that laid the groundwork for her expertise in technical writing. She interned at IBM as an Information Development Co-op from 2008 to 2009 and at the Engineering Division of Seattle Public Utilities from 2006 to 2007. Additionally, she served as a Lead Peer Writing Tutor at the Engineering Writing Center at the University of Washington, further enhancing her writing and communication skills.