Charles Ongom
About Charles Ongom
Charles Ongom is a Service Reliability Specialist at Riot Games, where he has worked since 2021. He has extensive experience in telecommunications and service reliability, having held various engineering roles in both Uganda and the United States.
Work at Riot Games
Charles Ongom has been employed at Riot Games as a Service Reliability Specialist since 2021. In this role, he is responsible for ensuring the reliability and performance of services within the gaming environment. Prior to this position, he worked as a Network Operations Center Technician at Riot Games from 2019 to 2020. His transition from network operations to service reliability indicates an expansion of his technical skills and responsibilities within the company.
Previous Employment Experience
Before joining Riot Games, Charles Ongom held various positions in the technology and telecommunications sectors. He worked at PennyMac Loan Services, LLC as a Site Reliability Engineer II for seven months in 2021 and previously as a Site Reliability Engineer I for three months in 2020. His experience also includes a role at Spectrum as Field Operations 1 and Field Operations 2 between 2018 and 2019. Additionally, he served as a Technical Sales and Support/Test Engineer at Metrisys Ltd. from 2015 to 2017 and as a Network Operations Centre Engineer at Africell Uganda from 2016 to 2017.
Education and Expertise
Charles Ongom has a solid educational background in telecommunications engineering. He earned a Bachelor’s Degree in Telecommunication Engineering from Kyambogo University, studying from 2012 to 2015. He also holds a Diploma in Telecommunication Engineering from the Uganda Institute of Communication and Technology, completed between 2008 and 2010. His academic qualifications are complemented by three AWS certifications, which demonstrate his expertise in cloud services and solutions.
International Work Experience
Charles Ongom possesses international work experience, having worked in both Uganda and the United States. This diverse experience contributes to his perspective and approach in his current role at Riot Games. His background in telecommunications and service reliability is enriched by his exposure to different work environments and practices across these two countries.
Background in Telecommunications Engineering
Charles Ongom has a strong foundation in telecommunications engineering, which supports his current role as a Service Reliability Specialist. His work history includes significant roles in network operations and service management, providing him with a comprehensive understanding of the technical aspects of service reliability. His experience in various engineering positions has equipped him with the necessary skills to address complex challenges in service delivery.