Inderpal Dhaliwal
About Inderpal Dhaliwal
Inderpal Dhaliwal serves as the Global Head of Player Support at Riot Games, where he has worked since 2017. He has over a decade of experience in technical support and customer service management, having previously held senior roles at ACTIVE Network.
Current Role at Riot Games
Inderpal Dhaliwal serves as the Global Head of Player Support at Riot Games, a position he has held since 2017. In this role, he focuses on enhancing the player support experience, ensuring alignment with Riot Games' mission to be the most player-focused game company. His leadership in this capacity has contributed to the development of effective support strategies that prioritize player needs.
Previous Experience at ACTIVE Network
Prior to joining Riot Games, Inderpal Dhaliwal held several senior roles at ACTIVE Network. He served as Senior Manager of Technical Support from 2007 to 2010, where he managed technical support operations. He then advanced to the position of Senior Director of Support Services from 2010 to 2014, further honing his skills in customer service management. His final role at ACTIVE Network was as Vice President of Global Support from 2014 to 2016, where he oversaw global support initiatives.
Education and Expertise
Inderpal Dhaliwal studied at the British Columbia Institute of Technology, where he earned an Associate’s Degree in Computer Technology/Computer Systems Technology from 2002 to 2004. This educational background laid the foundation for his extensive career in technical support and customer service management, which spans over a decade.
Leadership in Global Support Teams
Inderpal Dhaliwal has extensive experience in leading global support teams. His career includes multiple senior roles in support services, which have equipped him with the skills necessary to manage and enhance support operations effectively. His leadership has been instrumental in implementing strategies that improve customer satisfaction and operational efficiency.