Jorge Almeida
About Jorge Almeida
Jorge Almeida serves as Merchandice Support at Riot Games in Santa Monica, California, where he has worked since 2015. He has enhanced operational efficiency through MySQL reporting and has provided valuable insights that shaped the Riot Merchandise store's features and policies.
Work at Riot Games
Jorge Almeida has been employed at Riot Games since 2015, currently holding the position of Merchandise Support. His role involves enhancing player experience through insights that inform new features, promotions, and policies for the Riot Merchandise store. Prior to this, he worked as a Player Support Specialist for Latin America from 2013 to 2015. His contributions have included developing a new payment channel to improve player support and updating ticket triggers to enhance response times for the support team.
Education and Expertise
Jorge Almeida studied at Glendale Community College, where he majored in Biology/Nursing from 2008 to 2011. He also attended Santa Monica College, achieving an Associate's Degree in Business Administration and Management from 2014 to 2015. His educational background supports his expertise in operational efficiency and player support within the gaming industry.
Background
Jorge Almeida has a background in both biology and business, which informs his approach to operational tasks at Riot Games. His experience includes facilitating solutions for regional and outsourced support teams, particularly addressing logistical issues that affected delivery in regions such as Singapore. This blend of skills allows him to effectively navigate challenges in merchandise support.
Achievements
During his tenure at Riot Games, Jorge Almeida has learned MySQL to create accurate reporting for player interactions, contributing to improved operational efficiency. He has also played a key role in updating ticket triggers, which has led to faster and more accurate ticket assignments, thereby enhancing the overall support experience for players.