Josué Blancas Vivian
About Josué Blancas Vivian
Josué Blancas Vivian is a Player Support Agent at Riot Games with a background in international business and digital marketing. He also owns a recording studio and a record label, and aspires to develop a video game centered on music and sound design.
Work at Riot Games
Currently, Josué Blancas Vivian serves as a Player Support Agent at Riot Games, a position he has held since 2020. In this role, he provides assistance and support to players, ensuring a positive gaming experience. His work involves addressing player inquiries and resolving issues related to the games developed by Riot Games. His experience in customer service and knowledge of the gaming industry contribute to his effectiveness in this position.
Education and Expertise
Josué Blancas Vivian has a diverse educational background. He studied at Universidad del Valle de México, where he completed a degree in Administración de Negocios Internacionales from 2018 to 2019. He furthered his education at Neetwork, earning a Master's degree in Digital Marketing and Analytics from 2020 to 2021. Additionally, he studied at Academia de Música Fermatta, achieving a degree in Ingeniería en Audio from 2010 to 2013, and obtained a certification in Ableton Live from SAE Institute in 2014.
Background in Customer Service
Before joining Riot Games, Josué Blancas Vivian worked as a Bilingual Customer Service Representative at AT&T from 2018 to 2019. His role involved assisting customers in both English and Spanish, enhancing his communication skills and understanding of customer needs. This experience laid the foundation for his current position in player support, where effective communication is essential.
Music and Recording Studio Experience
Josué Blancas Vivian has a strong background in music and audio production. He established a personal recording studio in 2013, collaborating with various studios worldwide. He also worked at Bossa Nova Civic Club in Brooklyn, NY, in 2015, a venue known for live music performances. His expertise in audio engineering and production is complemented by his ownership of the Mexican record label 'Purple Ghosts Records,' which collaborates with international producers.
Future Aspirations in Game Development
Josué Blancas Vivian aspires to create a video game that focuses on music and sound design. His inspiration stems from his experience testing games at Riot Games, where he gained insights into game mechanics and player engagement. This ambition reflects his passion for both music and gaming, aiming to merge these interests into a unique gaming experience.