Keenon Gaines
About Keenon Gaines
Keenon Gaines is an IT Frontline Manager at Riot Games, specializing in disaster recovery and contingency planning. He has extensive experience in career management and IT service delivery, having previously worked as an IT Support Analyst and at Circuit City.
Work at Riot Games
Keenon Gaines has been employed at Riot Games since 2015, serving as the IT Frontline Manager. In this role, he has focused on enhancing IT service delivery and implementing effective disaster recovery and contingency planning strategies. Prior to this position, he worked as an IT Support Analyst at Riot Games from 2011 to 2015. His tenure at the company spans a total of nine years, during which he has contributed to the improvement of IT service management processes utilizing the ITIL framework.
Education and Expertise
Keenon Gaines possesses expertise in various areas of IT management, including disaster recovery, contingency planning, and risk assessment. He specializes in career management, providing coaching and mentoring to help develop the careers of his team members. His skills also encompass process refinement and change control, which are essential for maintaining efficient IT operations.
Background
Before joining Riot Games, Keenon Gaines worked at Circuit City as a Sales Specialist from 2000 to 2002 in Schaumburg, IL. This early experience in sales provided him with foundational skills that he later applied in his IT career. His transition from sales to IT support reflects a diverse professional background that enhances his capabilities in managing IT teams.
Achievements
Throughout his career, Keenon Gaines has demonstrated a commitment to enhancing IT service delivery and implementing effective management strategies. His work in conducting risk assessments has contributed to the overall improvement of IT operations. Additionally, his focus on coaching and mentoring team members has fostered career development within his teams.