Kyle Riseling
About Kyle Riseling
Kyle Riseling is a Manager of Product Management at Riot Games, specializing in MMO Security and Risk Prevention Management. With over 14 years of leadership experience in the gaming industry, he has worked for notable companies such as Electronic Arts and Blizzard Entertainment, supporting major gaming titles.
Work at Riot Games
Kyle Riseling currently serves as Manager of Product Management at Riot Games, a position he has held since 2022. In this role, he focuses on enhancing product strategies and improving customer experiences within the gaming community. Prior to this, he worked at Riot Games from 2019 to 2022 as a Product Manager, where he contributed to various initiatives aimed at optimizing game management and player engagement.
Experience at Electronic Arts
Kyle Riseling worked at Electronic Arts (EA) from 2011 to 2019 as a System Owner and Program Manager. During his eight years in the Austin, Texas area, he gained significant experience in managing customer service operations for AAA gaming titles. His work involved overseeing systems that supported popular games, contributing to the overall player experience and satisfaction.
Background in Blizzard Entertainment
Before his tenure at EA, Kyle Riseling spent seven years at Blizzard Entertainment from 2004 to 2011. He held positions as Team Manager, System Owner, and Lead Game Master. His responsibilities included managing customer service teams and ensuring effective support for players of Blizzard's renowned games, further solidifying his expertise in the gaming industry.
Education and Expertise
Kyle Riseling studied at El Modena High School. He possesses over 14 years of leadership experience in customer service within the gaming industry. His expertise includes MMO Security and Risk Prevention Management, as well as CRM/Tool Design and Operations Management. He also has a strong background in Policy and Program Management, particularly in Terms of Service Enforcement.