Luis E.
About Luis E.
Luis E. is a Player Support Partner Manager at Riot Games, specializing in the Americas. With a background in customer experience and project management, he has held various roles in the gaming and streaming industries, including positions at Midnite and StreamElements.
Work at Riot Games
Luis E. currently holds the position of Player Support Partner Manager for the Americas at Riot Games, a role he has been in since 2024. In this capacity, he manages player support initiatives across the Americas, leveraging his extensive experience in customer experience and support. Prior to this role, he served as Contact Experience for Brazil from 2022 to 2024, where he focused on enhancing player interactions and support processes. Luis also works as a Business Lead for internal projects, contributing to the strategic direction of player support services.
Previous Experience in Player Support
Before joining Riot Games, Luis E. worked at Midnite as a Player Success Manager for both Brazil and the UK from 2021 to 2022. His responsibilities included managing player success metrics and ensuring a positive experience for users. He also worked at StreamElements as a Streamer Success Manager from 2018 to 2019, where he supported content creators in optimizing their streaming experiences. This diverse background in player support roles has equipped him with valuable skills in customer experience and project management.
Education and Expertise
Luis E. earned a Bachelor of Science degree in Computer Animation from Full Sail University. His educational background has provided him with a solid foundation in technology and creative processes, which he has applied throughout his career. He has developed expertise in customer experience, project management, and leadership, which are essential for his current role in managing player support initiatives.
Diverse Industry Experience
Luis E. has accumulated experience across various industries, including streaming, betting, and gaming. This diverse background has allowed him to understand different market dynamics and player needs. His work in strategic management of partner vendors has further enhanced his ability to provide direct support to players in the Americas, ensuring that their experiences are prioritized and improved.
Internship at IBM
Luis E. began his professional career with an internship at IBM, where he worked in Pre Sales Engineering from 2017 to 2018. This role provided him with insights into technical sales processes and client engagement strategies. The experience gained during this internship laid the groundwork for his subsequent roles in customer support and management.