Maria Pentinen
About Maria Pentinen
Work at Riot Games
Maria Pentinen serves as Contact Experience Lead II at Riot Games, a position she has held since 2022 in Dublin City, County Dublin, Ireland. In this role, she focuses on enhancing player support experiences through innovation and continuous improvement. Maria collaborates with leadership to develop and execute strategies aimed at player retention. She designs and implements policies that prioritize and route player contacts effectively. Additionally, she co-leads the Rainbow Rioters EMEA+ initiative, which emphasizes inclusion and diversity within the gaming community.
Previous Experience at Apple
Maria Pentinen worked at Apple for four years as a Channel Service Support advisor from 2018 to 2022 in County Cork, Ireland. During her tenure, she held various roles, including a temporary assignment as EMEIA DRI for a global project on CSS Procedure: Review and Migration in 2020. She also participated in the Execution Team for the CRU tracker from 2015 to 2018 and served as a Senior Advisor in Channel Service and Support for a brief period in 2020.
Background in Gaming and Customer Support
Maria Pentinen has a background in the gaming industry, having worked as a Game Master at Blizzard Entertainment from 2012 to 2014 in Cork, County Cork, Ireland. She also gained experience in customer solutions and social media as an advisor at PayPal from 2014 to 2015 in Dundalk. Her career path reflects a strong commitment to customer support and player experience, which she continues to develop at Riot Games.
Education and Expertise
Maria Pentinen studied at Rakvere Russian Gymnasium from 1996 to 2008, completing her secondary education. She then attended the Estonian-American Business Academy, where she earned a Bachelor's degree in Business Management from 2008 to 2011. Her educational background supports her expertise in managing player experiences and implementing effective support strategies in the gaming industry.
Focus on Inclusion and Diversity
At Riot Games, Maria Pentinen co-leads the Rainbow Rioters EMEA+ initiative, which is dedicated to promoting inclusion and diversity within the gaming community. She actively analyzes player journeys to identify areas for improvement and implements changes that enhance the overall player experience. Maria's commitment to these values is evident in her discussions about allyship and the significance of video games in her life.