Orla Hanratty
About Orla Hanratty
Orla Hanratty is a professional in global player support operations, currently working at Riot Games. She has a strong background in program management and customer experience, with previous roles at Facebook, Dropbox, and Coinbase.
Current Role at Riot Games
Orla Hanratty currently holds the position of Global Player Support Ops Program Management at Riot Games. She has been in this role since 2023, contributing to the company's efforts in enhancing global player support operations. Her focus is on improving customer experience within the gaming community.
Previous Experience at Facebook
Orla Hanratty worked at Facebook in two capacities. She served as a User Operations Analyst from 2009 to 2011 and later as a User Operations Specialist from 2011 to 2013. Both roles were based in Dublin, Ireland, where she gained valuable experience in user operations and support.
Experience at Dropbox
At Dropbox, Orla Hanratty held multiple roles, including Customer Experience Project Manager from 2013 to 2017 and Head of Customer Experience PMO from 2017 to 2021. Her tenure at Dropbox spanned four years, during which she focused on enhancing customer experience through effective project management.
Role at Coinbase
Orla Hanratty served as Senior Manager of Ecosystem Program Management at Coinbase from 2021 to 2023. In this role, she was responsible for overseeing program management initiatives, further developing her expertise in the tech industry.
Educational Background
Orla Hanratty studied at Dublin City University, where she earned a Bachelor of Science in Multimedia from 2002 to 2006. She also attended The University of Salford, obtaining a Master of Science in Design Management from 2008 to 2009. Her educational background supports her career in program management and customer experience.